Returns management - costly returns into profit

"Return-To-Vendor Agreements"

 "RTV Dispute Specialist”   

•  Returns Authorization (RA) Request summitted to Vendor WEEKLY per logistic center location.   

• Failure to respond to “Inspection Request”, ENTIRE Request processed as … credit (LOST) 

Home Depot's RLC's  

   McDonough, GA #8616

 Phoenix AZ #8617

                   Pittston, PA #8618                  

     Plainsfield, IN #8615   

Lowes (goTRG) RLC's

Palmetto, GA

Blacksburg, SC

Greenfield, IN

Bentonville, AR

Miami, FL

• On-Site Inspection - Members visit each RLC Location weekly to validate claims.
• Identify / Separate “RTV Reasons” from actual “Manufacturer Defects”
•  Approve / Deny Credit (Using Denial Codes such as New/Used, Item not Found, Mark Down, Etc. 
• Assure Description, Model #’s & Cost is "in line".
• Palletize Approvals / Denials (Tag)
• Provide RGA #’s.
• Track Common Problems (Analysis) Parts,Hardware, Etc.                                     w/Quarterly Reviews
   

•  Once merchandise has gone through established procedures
   
• Auction (All Merchandise) – Local Discount/Bargain Stores
   
• Sold by the Truckload or LTL (Less than Truckload)
   
• Set Prices – Closed Trailer
  
• New/Boxed, Untouched Merchandise
   
• Sold minutes from nearby retail stores, Fraction of the Cost at Discount Mart's